In an ideal world, you will be able to grow your business easily. Perhaps be able to have a one-on-one chat with all your consumers. In a perfect world, you may be able to identify all consumer needs and be the only one who delivers.
Unfortunately, this is no perfect world.
While the ideal that we all have in mind Is not quite possible, there are a few options which can help you fly high or at least edge you a little closer.
Let’s sit down and chat!
When it comes to business development, offering the highest levels of customer experience is the fastest way to grow.
But who has the time to cater to each and every customer that comes your way? Especially for large scale businesses with thousands of consumers waiting to be treated no less than a King.
And it’s not just about the number of customers rushing in. Who has the time to answer the same queries and concerns raised by customers again and again and AGAIN?!
To free up your time, you must have considered multiple ways to provide customer support in an efficient manner.
Have chatbots ever entered the equation?
Chatbots pose a fascinating solution to scalability issues when chatting to visitors and consumers. If you are looking for an automated solution to deliver excellent customer support, say hello to chatbots. And don’t be surprised when they revert back!
So, if you are looking to grow your business with a technology bot, you’re in the right place.
In this article, we will introduce you to five of the best chatbot services you can use as a WordPress plugin.
Let’s get started!
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Landbot tops the list of one of the most used and appreciated chatbots the world has experienced so far. The reason behind this immense success is the “conversational experience” that sets it apart from competitors.
Unlike many others, Landbot uses its own website to give visitors a taste of their offering.
The home page of the site uses their own Chatbot to take personal information and help create the visitor’s first free Chatbot. So, if you are unsure of whether this Chatbot is the perfect fit for your needs, simply start engaging with it.
Being user-friendly with an appealing interface isn’t the only plus point Landbot.io enjoys. As a WordPress plugin, it is easy to install and operate. The steps are relatively easy and simple. First, use the platform’s builder to generate code for an interface of your preference, including a full-page, popup, embedded, or live chat interface. Once you activate this plugin, you can update and improve your Chatbot using the Landbot builder. Any changes made using the Landbot builder are automatically reflected on the site, immediately.
Here are some shinning features of our favorite WordPress plugin:
- It is easy to use, making it a feasible option for users with little to no experience or background in development
- It uses a simple conversation flow system, but you get access to many element types that can be used within responses, including GIFs and animations
- Landbot uses a stylish interface with custom animations and styles making it visually appealing and professional with a touch of fun and amusing features
- It’s free to use with several winning features, including integration with third-party services such as Slack, Zapier, and Google Analytics. This helps the users understand what the Chatbot is capable of before actually paying for it.
- You can use the pre-built templates, or you can customize it as per your preferences. However, customization depends on the kind of plan you have purchased.
Landbot is an excellent choice for those seeking a simple and fun chatbot WordPress plugin. Its free tier supports up to 100 monthly chats, which makes it perfect for those who want to test the features without making any purchases.
2. Facebook Messenger Chat with Bot
Facebook Messenger Chat with Bot is an optimal WordPress plugin for businesses that want to save time and grow their business by providing an excellent customer experience. Facebook Messenger chat with bot instantly and automatically answers queries, concerns, and questions from customers and visitors with accuracy.
Facebook Messenger Chat with Bot is the most commonly used Chatbot these days.
If you have ever interacted with a business using Facebook Messenger, there is a high chance it was a chatbot. The Chatbot employs Facebook Messenger Bot API to automate pre-determined responses. The most exciting part is that they come in an assortment of types and can vary from being regular live-support experiences to e-commerce assistants.
Despite what the name implies, a Messenger chatbot can be used outside the realm of social media as well.
You may need some extra tools to power it up, but it works nevertheless. So, if you are looking to integrate a chatbot on your WordPress based website and your Facebook-based business page as well, this Chatbot is your best bet.
Some exciting features include:
- Allows you to build advanced chatbots that can do more than just answer simple questions
- It can be connected to multiple external WordPress websites using WordPress plugin as well as several Facebook pages
- Requires no coding skills and you can use third-party bot builders to simplify the process
- Say goodbye to hiring extra help when you can simply use chatbots to give your customers and users high levels of customer experience
- Enables automatic sales and chats 24/7 without a hassle
Messenger Bots are some of the most flexible and advanced sets of integration available to date. They are great for e-commerce and can be easily integrated into sites using the WordPress plugin. There are several plugins you can employ to embed Facebook Messenger into your pages. All you have to do is set up a Facebook page and app for your WordPress site, and you are good to go.
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ManyChat is a visual bot-building platform that quickly garnered appreciation and fame within the chatbot builders’ market for its numerous features. Like any other chatbot, the bots are created to interact with users continually and immediately, delivering excellent customer experience.
ManyChat, at its core, it is essentially a Facebook Messenger chatbot, known to enhance a business’ online presence and generate an increase in conversions.
What does that mean? It’s quite simple.
As we talked about Facebook Messenger Chats with Bots above, we mentioned that there are a plethora of these types of chatbots. ManyChat is one of those types.
When a customer or a visitor contacts a business using the Facebook Messenger app, they use a Facebook messenger chatbot without knowing about it. ManyChat integrates with your site’s RSS feed and allows you to add other channels such as Facebook, Twitter, etc., as well.
To sum it up, ManyChat creates automated messages to respond to clients immediately. To use ManyChat, the first thing you need to get started is a Facebook page. But that does not mean that your customers need to be on your FB page to chat. Your customers can simply click a link, a CTR button, or QR code to launch a chatbot with no trouble.
Some features of this Chatbot include:
- As for sites, ManyChat has a great WordPress plugin that allows easy integration of the Chatbot with your business’ website.
- This bot platform also offers numerous integrations with other apps, including but not limited to Zapier, Shopify, Google Sheets, and PayPal
- ManyChat is compatible with a range of outside templates to help those who do not want to put much time into creating a customized bot
- Offers industry competitive price with a wide variety of features available and built-in lead generation options
While the numerous integration options and growth tools may be listed as the winning pros of ManyChat, it has its own cons as well.
The biggest drawback of ManyChat is that the bots work only in Messenger and may not be as intuitive as other platforms. Moreover, it does not have its own live chat, which means that customers without a Facebook account will not be able to connect with your bots.
As a WordPress plugin chatbot, Collect.chat tops the list without a shred of doubt. It is one of the best tools out there used by a massive chunk of WordPress users for collecting data from visitors.
If you are looking to collect customer feedback seamlessly, Collect.chat is the way to go!
Easy to install, easier to use, Collect.chat is an epitome of the perfect Chatbot with all the right features one can ask for. Using Collect.chat, you can not only collect necessary data but can also alter your strategies and website content based on the response from your target audience.
Furthermore, if you own a WordPress based website, no need to sweat! Configuring Collect.chat’s WordPress plugin is as easy as pie.
To install Collect.chat, all you have to do is copy and paste a snippet of code into your website. That’s it. The WordPress plugin is designed to accrue feedback and help businesses improve their operations accordingly.
As for the UI of this chatbot plugin, it is pretty self-explanatory. Incorporated with a drag-and-drop feature, it is handy and effortless. Essentially, this Chatbot bridges the gap between WordPress plugin and third-party chatbot builders. It offers users to test it out for free on WordPress site but with limited features only capped at 30 conversations per month.
It allows you to gather leads, make appointments, conduct detailed surveys, and much more, but if you purchase a premium plan. If you want to know exactly how it works, you can always check out the tutorial for it on YouTube to get better insights.
To conclude, Collect.chat helps in improving service, accumulate customer feedback, and fulfill actual customer requirements accordingly.
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5. IBM Watson Assistant
IBM Watson Assistant is a WordPress plugin that allows live chat based on IBM’s artificial intelligence assistant Watson. The most fascinating feature of IBM Watson Assistant is that it lets the user create their own Chatbot.
You can quickly train your bot to help your visitors by answering questions, providing information, and offering help to navigate the site, to name a few.
IBM Watson Assistant, therefore, is considered to be one of the most exciting chatbot WordPress plugins available. But if you are looking for a simpler automated solution, Watson Assistant can be a bit overkill.
When it comes to unique features of automated bot technologies, Watson has it all. Some of the striking features of this WordPress plugin include:
- Includes advanced machine learning and configuration options combined with the ability to customize the appearance and location of the chatbox
- Integrate with an assortment of popular third-party services, including Slack and Messenger
- Shows past conversations or history between users and the assistant
- Allows to build Chatbot using a simplified interface
- Hands off users to live agents
Watson can be added as a WordPress plugin by simply installing it, signing up for a free IBM Cloud Lite account, and activate the plugin. The only catch is that it puts a cap on conversations in the free version. As far as the prices go, you will need to pay for the Plus plan to get access to advanced features.
Chatbots, in no way, can replace humans. They simply help create a connection between your consumers, your visitors, and your team without a hassle.
No wonder chatbots have taken over the world like a storm.
They are a game-changing mode of instant communication that has revolutionized the world of branding and marketing. With automated bots conversing with the clients on your behalf, the resources can be utilized into something more productive.
What’s your take on this? Do you believe chatbots enables a boost in conversions by delivering exceptional customer experience? Let us know in the comments below!